Student Portal
Parent Portal
Staff Portal
Cafeteria Menus (Nutrislice)
Lunchtime System
Calendars
Special Education Resources
Study Island
Reflex Math
Pearson Learning
EasyCBM
WV Library (internal only)
Nurse's Office
Directions

LunchTime Cafeteria System - Frequently Asked Questions

Reminder:  Snacks can not be purchased if a student has a negative balance on their account, even if the student has cash on hand.  The lunch balance must be paid before snacks can be purchased.  Also, any cafeteria money (cash or checks) must be submitted in an envelope to the office or cafeteria each morning.  Cash transactions will not be accepted during lunchtimes.

 

Recent Questions:

I have a problem with my student's account - what should I do?

Are snacks included as part of this system?

Why can't my child buy snacks if he has cash?

How can I restrict my child from buying snacks?

What is PaySchools and why does it show up on my credit card statement?

What is a Type-A meal?

If my child has free or reduced lunch, are "doubles" or snacks also free?

My child has free or reduced lunch, why are they being charged for certain items?

How can I submit an application for free or reduced lunch?

What if my child forgets his/her PIN number?

My child is in Kindergarten or first grade, who will help him/her with the PIN number?

Will there be people to help my child in the cafeteria with this?

How does the cafeteria know my child has put in the correct PIN, and not someone else's?

What is the easiest way to get money into my child's account?

How much money must I put in the account?

Can I deposit money by check on-line?

Can I pay by credit card at school?

Will my child be able to purchase snacks from this account?

How can I limit what my child purchases?

I can't register and the system gives me an error, what can I do?

If I have more than one child in the district, can I just write one check for all my children?

 

 

What if my child forgets his/her PIN number?

Cafeteria personnel will be able to look up the cafeteria PIN from the cafeteria terminal and tell the student his/her correct PIN number.

 

My child is in Kindergarten or first grade, who will help him/her with the PIN number?

Kindergarten and first grade teachers have developed procedures to help these students learn their new PIN.  In addition, for the first few weeks of school, students in Kindergarten and 1st grade will be given a colored craft stick containing their PIN before going to the cafeteria for lunch.  After they punch their PIN number into the system, the craft stick is collected by cafeteria personnel and returned to the student's teacher.  Additional district personnel and parent volunteers will be in the cafeteria for the first week of school or so to help any and all students with any problems that might come up using the PIN number.

 

Will there be people to help my child in the cafeteria with this?

Additional district personnel and parent volunteers will be in the cafeteria for the first week of school or so to help any and all students with any problems that might come up using the PIN number.

 

How does the cafeteria know my child has put in the correct PIN, and not someone else's?

After a student enters his/her PIN into the system, the student's name and school picture is displayed on the cafeteria cashier's screen.  The cashier can immediately determine if the child entering the PIN is the correct account displayed on the screen.  Many of our cafeteria cashiers are veterans and know students both by name and by sight as they see them year after year as they progress through school.

 

What is the easiest way to get money into my child's account?

The easiest way is to sign up for a Lunchtime account.  With this account you can view the student's cafeteria purchase history, monitor the account balance, and deposit funds to the account with the use of a credit card.

 

How much money must I put in the account?

If you wish to deposit money on-line, a minimum of $20 for the total transaction is required.  If paying by cash or check at the school, there is no minimum limit.  There is no maximum limit for any payment method.

 

Can I deposit money by check on-line?

Currently electronic checks can not be accepted.  However, this has been identified as an enhancement to the system and we hope to be able to take on-line eChecks in the very near future.  Williams Valley will make an announcement when that becomes possible.

 

Can I pay by credit card at the school?

No, Williams Valley can not process credit cards at the school.  However, we can help you set up a LunchTime account to be able pay with the credit card on our secure website on-line.

 

Will my child be able to purchase snacks from this account?

Yes, this same account will be used by the student to purchase snack items in the cafeteria.  If you have a LunchTime account, you can view each purchase (including snacks) that your student has made.

 

How can I limit what my child purchases?

If you have a LunchTime account, you can restrict your student from purchasing certain items.  Once you are logged into your account, click on the student, then click on the link at the top that says A La Carte Items .  This will list all items the cafeteria sells, and beside each item will be a link that says Add to Restricted .  Once that is checked, that item appears on the restricted list.  If the student attempts to purchase that item in the cafeteria, the system notifies the cashier that that item is restricted and it will not allow that transaction to be processed.

 

I can't register and the system gives me an error, what can I do?

Most system errors are a result of not having the most recent version of Java on your computer.  To get the most recent version, go to www.java.com and click on the link that says Free Java Download .  Then click on the link that says Verify Installation .  The java website will then guide you through downloading the latest version of Java.

 

If that doesn't work, and you still can't register, please contact Helen Kohr at HKohr@wvschools.net with the exact error you are receiving so we can help you register. 

 

If I have more than one child in the district, can I just write one check for all my children?

Yes, simply write one check and indicate on the check each child's name and the amount you want deposited for each child.  It does not matter if the children attend school in different buildings.

 

Are snacks included as part of this new system?

Yes, all cafeteria purchases including snacks are part of the cafeteria system.  Students must supply their PIN number in order to purchase snacks.

 

Why can't my child buy snacks if he has cash?

This is usually a result of a negative balance on the cafeteria account.  No snacks can be purchased if a student has a negative balance on their account, even if the student has cash on hand.  The lunch balance must be paid before snacks can be purchased.  Additionally, any money for cafeteria purchases must be submitted in an envelope to the office or cafeteria in the morning.  Cash transactions at lunch times should not be occurring.

 

How can I restrict my child from buying snacks?

If you are a registered web user, you can log on to your account, select the student you want, and then click the A La Carte option at the top of the screen.  That will display a list of items sold in the cafeteria.  Click on the item that says Add to Restricted next to the snack that you want to restrict.  If the student attempts to purchase that item in the cafeteria, the system prompts the cashier that the student is not allowed that item and the system will not allow the purchase to be made.

 

If you are not a registered web user, please call Pat Sattizahn, cafeteria manager, at 717-647-2167 to discuss snack limitation.

 

What is PaySchools and why does it show up on my credit card statement?

PaySchools is the third party company that processes our web based credit card deposits.  When you receive your credit card statement, the web deposit you made for your student's cafeteria account will be shown as a PaySchools charge.

 

What is a Type-A meal?

A Type-A meal is the meal of the day, the advertised main entree in the cafeteria for that day.

 

If my child has free or reduced lunch, are "doubles" or snacks also free?

No, The National School Lunch Program provides for the student to receive one breakfast meal and one lunch meal at the free or reduced rate.  Purchasing a second meal, or snacks, is not included in this program and will be charged at the full price rate.  Extra drinks are not included either.  This includes Guers Ice Tea, bottled water, or an extra milk.  The student will be charged for these items.

 

My child has free or reduced lunch, why are they being charged for certain items?

In order to qualify for the free or reduced meal rate, the student must select four components from the following items in order to receive the free or reduced meal - a protein (the entree), a fruit or juice, a vegetable or potato, a salad, milk or chocolate milk.  If the student only selects one component (such as just the salad), that does not qualify under the program guidelines and the student will be charged full price for that item.   Extra drinks are not included as part of this program either.  This includes Guers Ice Tea, bottled water, or an extra milk.  The student will be charged for these items.

 

How can I submit an application for free or reduced lunch?

Please contact the district office at 717-647-2167 between the hours of 7:30 AM and 4:00 PM to obtain an application.

 

I have a problem with my student's account - what should I do?

All cafeteria account questions should be directed to the cafeteria director at 717-647-2167 or by email to Cafdirect@ wvschools.net .